Refund policy

Returns & Refund Policy – Veluna Beauty Imports

Returns

We only accept returns under the following conditions:

• Item is faulty or damaged

• Incorrect item received

Due to hygiene reasons, we do not accept returns on opened or used products.

Change of Mind

We do not offer refunds for change of mind.

Return Timeframe

All return requests must be made within 7 days of receiving your order.

Pre-Orders

Pre-order items are made specifically for you.

Once your order has been processed, it cannot be cancelled or refunded.

Refunds

If your return is approved:

• Refunds will be issued to your original payment method

• Processing time: 3–5 business days

Return Shipping

• Faulty/damaged items: we cover return shipping

• All other cases: customer is responsible

Contact Us

hello@velunaimports.com