Shipping policy

Shipping Policy – Veluna Beauty Imports

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Timeframes

Australia

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

International

• Standard International: 7–21 business days

Please note: delivery times may vary depending on your location and customs processing.

Pre-Orders & Supplier Items

Some of our products are offered on a pre-order basis.

• Pre-order items may take 10–25 business days to arrive.

• If your order includes both in-stock and pre-order items, your order may be shipped separately.

We always aim to keep you updated throughout the process.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

Delays

While we do our best to ensure timely delivery, delays may occur due to:

• Courier issues

• Customs processing

• High order volumes

• Public holidays

Veluna Beauty Imports is not responsible for delays once the parcel has been dispatched.

Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery.

We will work with the courier to resolve the issue as quickly as possible.

Contact Us

For any shipping-related enquiries, please contact us at

hello@velunaimports.com